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Re: How do you get your doctor to listen?From: Corina (anonymous@obgyn.net)Thu, 3 Jan 2002 02:09:23 -0600 (CST)
Hi Carrie I also am with Kaiser and have had many unpleasant experiences. Basically, I find that what you have to do to get what you want is be a total pain in the butt to them. "Noisy wheel gets the grease" and all that stuff. I would not even bother with trying to convince your doctor; that's not really your job. They are rewarded for limiting the expenses of the HMO and you will just likely get more pushback. It's the system, so you have to go higher. I would call Member Services straight away. Each reported complaint gets a person assigned who must follow a set process to resolution. It is more likely that they will get done what you need. I actually had a lot of trouble getting to see the right doctor with Kaiser too. But you have to just keep on being an advocate for yourself. I also found, that even though PCOS/IR can be a precursor to diabetes, the regular endos knew nothing at all about PCOS. At least at my Kasier, they really only treated diabetes patients. The reproductive endocronologist knew much more because they are always dealing with infertility caused by PCOS. Try them. And remember, you do NOT have to be trying to get pregnant to see an RE within the Kasier system (although again, they might try to tell you that you do!) Just keep badgering them and telling them that by refusing to let you see the right doctor for your condition they are effectively refusing you medical treatment to which you are entitled and for which you are paying, and you may even have to threaten reporting them to your State's health insurance commission. It's not pleasant to be such a nag, but it's the only way I have found to avoid being swallowed by the immense and inflexible Kaiser beauracracy. Initially, I presented to an actual gynaecologist with no periods for over 5 years and a testosterone reading in the high 100s, and even she refused the referral. I had to make the complaint and within the first 5 minutes the RE agreed I have PCOS. I have many times wanted to put together a binder for that first doctor so that she can be educated and things are easier for other patients, but have decided it's futile. They don't know, they don't care, they don't want to know. They want to give you that pap smear and get you out of there. The basic test for IR is the fasting insuling test. Again, Kaiser's limits for normal are somewhat generous compared to the research I have done. What is normal for Kaiser is not actually the ideal and you may be IR even if your result does come without their limits of normal. Every lab has different limits. Just keep searching the Net and you will come across lots of medical research and related articles which give you the guidelines. Unfortunately, you might find that you are the one who knows most. And I guarantee that while you are with Kasier, you will be the one managing your own care entirely. In the end the only thing I can use them for is to run the lab tests to chart my progress and for getting the prescriptions that I want for Met etc. They don't know anything more than I do and they are ceratinly not on the cutting edge in treatment or research. Good luck!! You DO have the right to be healthy!
At Thu, 3 Jan 2002, Carrie wrote:
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