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PLEASE READ! Important Support Information and FAQs
From: Support Services (support@rioport.com)
Mon Apr 7 11:57:57 2003
- Messages sorted by: [ date ][ thread ][ subject ][ author ]
- Next message: jaider gomez diaz: "Re: el desastre de una sociedad empobrecida"
- Previous message: daniel aguirre: "Re: Primigesta precoz"
PLEASE NOTE: this is an automatic response and we do not monitor or respond to replies to this email.FAQs and common solutions are below. The online customer support form is located at: http://www.rioport.com/SupportForm . When submitted, it will route your message to the appropriate group. Thank you for your understanding.
********** Please Read! Time Saving Support Information ********** Note: Please upgrade to Audio Manager version 3.5 for the latest CD-Burner compatibility and CDDB (CD Naming Service) support. http://www.rioport.com/Software
***"SECURITY INFORMATION FOR THIS PROGRAM IS OUT OF SYNC" *** If you're getting this message, then visit our Most Frequently Asked Questions section (see below) for the solution to this problem. http://www.rioport.com/DownloadHelp and click on "Most FAQs"
**NEED A NEW UNLOCK CERTIFICATE?**
**NEED TO UNLOCK A NEW INSTALLATION OF AUDIO MANAGER?**
**HAVEN'T RECEIVED YOUR CERTIFICATE VIA EMAIL AFTER UPGRADING?** For user's with ANY of the 3 issues above who have purchased an unlimited feature upgrade:
If you ever uninstall or reinstall Audio Manager, install Audio Manager on another PC, lose your unlock certificate, or did not receive your confirmation email with the unlock certificate, you can unlock the program AUTOMATICALLY by doing the following: 1. Connect to the Internet. 2. Open Audio Manager 3.5 - (earlier versions need to update to version 3.5 - go to http://www.rioport.com/SoftwareResources ) 3. Go to the Help Menu > "Unlock Program" screen 4. Click on AUTO UNLOCK 5. Enter in the email address you used when you purchased your original unlock certificate and click CONNECT
NEED TO USE YOUR RIO PMP300 WITH WINDOWS 2000 or XP? Contact support@diamondlegacy.com for compatible media players. Audio Manager no longer supports the Rio PMP300.
********** Most Common Problems & Solutions (FAQs) **********
For the fastest resolutions, visit the link below and read through our most frequently asked questions. If your question or problem is not addressed there, you can submit it via email using our online support form.
<http://www.rioport.com/DownloadHelp> and click on "Most FAQs"
**********************************************************************
Submit an email to Customer Service/Tech Support with our Online Form
-- <http://www.rioport.com/SupportForm>**********************************************************************
***Rio, Nike psa[play, Compaq PA-1, and other Digital Audio Device Owners:*** (Rio 300/500/600/800, Nike psa, Compaq PA-1, or other device)
RioPort does not manufacture or support digital audio players. To receive the best support and service for your digital audio player, questions specific to devices, their operation, parts and service should be directed to the device manufacturer. RioPort can only provide support for RioPort Audio Manager software. Click the link below for device manufacturer links.
<http://www.rioport.com/DownloadHelp> and click on "Portable Devices"
Need replacement parts or repair for your device? Go to PORTABLE DEVICES from the link above and link to your device manufacturer's web page.
Thank you for using Audio Manager Software
Sincerely,
Audio Manager Software, Customer Care
- Next message: jaider gomez diaz: "Re: el desastre de una sociedad empobrecida"
- Previous message: daniel aguirre: "Re: Primigesta precoz"
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