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Re: Client Satisfaction Form From: Pat Sonnenstuhl (webmidwife1@home.com) Tue May 11 06:44:08 1999 Messages sorted by: [ date ][ thread ][ subject ][ author ] Next message: Kathi Wilson, BHSc, RM: "Re: Client Satisfaction Form" Previous message: john r miklos : "Re: Tension Free Vaginal Tape for Bladder/urethral suspension" Maybe in reply to: Betsy Hyde: "Client Satisfaction Form" Some Malpractice Insurance Companies do. Some mechanism for determining how folks are doing and what can be improved for the future. The ones we did validated that women liked our practice, and did identify some specific problems/concerns... Pat Sonnenstuhl, ARNP, CNM Betsy Hyde wrote: > > At 10:19 PM 5/10/99, Zach Newton wrote: > >What are you prepared to do differently on the basis of the results? > > Some things, not all things. > > If the client satisfaction forms say that the telephone receptionists are > rude, we will address that. If any particular doctor or any particular > midwife seems to get large numbers of complaints, that will be addressed. > If women complain about midwifery care on the labor floor, we will have to > seriously, and thoughtfully, look at how we provide care. If women complain > about length of time spent waiting, the temperature of the exam room, the > answering service during off-hours....we will address it. That's the point > of the survey....how are we doing in meeting our patients' needs. > > In addition, I have heard that HMOs may soon require an evaluation of > patient satisfaction . > > Betsy Hyde CNM > Branford, CT Next message: Kathi Wilson, BHSc, RM: "Re: Client Satisfaction Form" Previous message: john r miklos : "Re: Tension Free Vaginal Tape for Bladder/urethral suspension" Maybe in reply to: Betsy Hyde: "Client Satisfaction Form"

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