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Re: Client Satisfaction FormFrom: Betsy Hyde (elishyde@connix.com)Mon May 10 22:54:30 1999
At 10:19 PM 5/10/99, Zach Newton wrote: >What are you prepared to do differently on the basis of the results? Some things, not all things. If the client satisfaction forms say that the telephone receptionists are rude, we will address that. If any particular doctor or any particular midwife seems to get large numbers of complaints, that will be addressed. If women complain about midwifery care on the labor floor, we will have to seriously, and thoughtfully, look at how we provide care. If women complain about length of time spent waiting, the temperature of the exam room, the answering service during off-hours....we will address it. That's the point of the survey....how are we doing in meeting our patients' needs. In addition, I have heard that HMOs may soon require an evaluation of patient satisfaction .
-- Betsy Hyde CNM Branford, CT
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