Re: Gen: Answering Service

From: =?utf-8?q?Dr. Bülent Potur?= (bpotur@yahoo.com)
Sun Jan 13 07:41:54 2008


Even 15 years ago pc's were sold with modem cards and bundled modem and fax programs. So, automatically, they could receive and record fax messages into the hard drive, they could answer incoming phone calls and record the voice messages groupped according to a predetermined list with the numeric pad choice of the caller. So I think an old refurbished pc with such a modem and program will solve the problem. It can be found for less than $200 around here. You need to keep the pc on all times. And put the modem program in the start up menu. Personally I did try this system. It is working. But I did not use it. People can call me with cellular (GSM) when need. They can find it by searching e.g. google like this "B.. Regards,

Bulent Potur M.D. Obgyn. Kirikkale Turkey

"Joanne Bulley, MD" <islesannie@gmail.com> wrote: I have the relatively simple system: my "answering service" is the hospital operator -= who already does ALL of the answering service for the single huge provider of care with 50 or 60 or so docs. (there are only 5 independent Docs in town - 2 family docs. 2 urologists and me).

I have an answering machine in the office that says 1. if emergency - go to the ER 2. if urgent and cannot wait til next business day call XXX-XXXX (the number for "my" service at the hospital) 3. or leave a brief message after the tone 4. you may cancel an appointment by leaving a message but call back to make an appointment

I get my pager through the hospital - and they leave a message like call jane bleeding or pain or uti (or whatever) and the phone number.

I pay the hospital for the beeper and the answering service. It isn't that much. My cell phone is through the office. I get a fax of the calls they took and the answering machine is checked by the office staff.

I have always gotten calls for refills of prescriptions and do those. As a solo doc it isn't too bad - most patients don't want to bother me on the weekend etc.

It is getting harder to even buy an answering machine - next iteration I will probably have to spend the money on the fancier phone system which includes the answering system.

I tried the local "other" answering service but they charged more - did not do a good job - and would not give me a log of calls (Even though I was charged partly by how many calls they took)

Joanne

At Sat, 12 Jan 2008, Garry E. Siegel, M.D. wrote: >
>I know that we've talked about this a while back, but does anyone use an
>automated answering service, as opposed to a live operator?
>
>I am amenable to about anything; my goals are to:
>1. Save a bit of money.
>2. Allow a text message to a cell phone with the caller's name/number
>at a minimum; would love more detail "Patient X, 555-1212, pregnant and
>spotting".
>3. Eliminate the error caused by the human operator, realizing that the
>caller herself might make errors.
>4. Have some type of log if needed.
>
>Thanks,
>
>Garry
>
>--
>Garry E. Siegel, M.D.
>Private Practice
>Roswell, GA
>

--
Joanne Bulley, MD, FACOG
Solo gyn
Keene, NH USA

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