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Re: A rant and a pollFrom: D. Ashley Hill (dahmd@cfl.rr.com)Sat May 20 12:12:47 2006
At Sat, 20 May 2006, RModugno@aol.com wrote: > >In a message dated 5/20/2006 11:48:36 A.M. Eastern Standard Time, >obgyndoc@swbell.net writes: > >Ashley, > >I am in awesome admiration of your patience and tolerance level. Personally, >I would proceed immediately to the final recommendation of the third part of >your reply(ie.no second chance to change behavior). > >Best regards, > >Gordon M. Goldman,M.D., FACOG >Private Practice, St.Louis, Missouri > >Ashley & Anna: Having had quite enough of "patients behaving badly' I tend >to agree with Gordon. > >Remember: "No good deed goes unpunished". Health care providers also have >rights ( funny as it may seem) and "freedom from abuse" is one of them. > >Our 'politically correct society' will be the end of us. > >My 2 cents. > >Robert Modugno MD MBA FACOG >Marietta, GA Dudes- I'm not being politically correct. I used to have a "3 strikes" rule but over time I've modified it to a 1-strike policy. Everybody gets one chance, EXCEPT if they are make racist or threatening comments to any one of our staff members or threaten to sue (then they're out on the spot). Some people have major stressors in their lives. When those are combined with poor coping skills it may result in inappropriate "Jerry Springer" behavior. I've found that some of our most loyal patients are those that we've had to redirect with a professional reprimand for their first-time poor behavior. But, as you say, if you let it go on it just perpetuates poor behavior, which makes you and your staff miserable. Have a great weekend. Ashley
-- D. Ashley Hill, MD Associate Director Department of Obstetrics and Gynecology Florida Hospital Family Practice Residency Medical Directo, Loch Haven Ob/Gyn Group Division Director, Dept. of Ob/Gyn, Florida Hospital Orlando Orlando, Florida
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