Re: Bad News

From: Joanne Bulley, MD (islesannie@yahoo.com)
Sun Oct 30 10:55:31 2005


The patient information sheet that is filled out at the first visit - and whenever we create a new one - asks the patient to fillin exactly who can be told what by what route : only me / anyone who answers the phone / answering machine / only the people listed here / etc.

We obvioulsy make some judgements - if it says "anyone" but it sounds like a teenager or younger ... we don't leave the message - or it may just be to call us. There are those who put that it is OK to leave on the answering machine but otherwise puts "just me" and we then don't tell the spouse who answers the phone ... just leave a nmessage for her to call us.

Then we have those that say "this has gotten to be a bunch of craziness - you can tall anyone anything! We use our own judgement on that one as well.

To those that use e-mail if the patient wants it - do you have the caveat at the end that says you can't guarantee confidentiality or if theworng person gets it - it is confidential and please delete (or something else)?

Joanne

At Sun, 30 Oct 2005, Garry E. Siegel, M.D. wrote: >
>FWIW, I have one long-standing patient who has had persistently mildy
>reactive paps who pretty much chewed me and my staff out for leaving a
>message about the same old result. She told me NOT to leave a message,
>so we don't.
>
>That is pre-email days, and actually she likes email for stuff like
>that, so I use it.
>
>Garry
>
>--
>Garry E. Siegel, M.D.
>Private Practice
>Roswell, GA
>

--
Joanne Bulley, MD
Keene, NH, USA

"Love is indescribable and unconditional. I could tell you a thousand things that it is not, but not one that it is." — Duke Ellington, American jazz artist (1899-1974).





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