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Re: Office: no show appointmentsFrom: Kenneth A. Thomas, M.D. (kthomas719@hotmail.com)Sat Mar 16 13:05:22 2002
At Thu, 7 Mar 2002, D. Ashley Hill, MD wrote: > >Fellow listers: > >How do you handle patients who do not show for appointments? I'm writing >about true no-show patients, not those who cancel, even with short >notice. We only see four patients per hour, so patients who no-show >have a significant impact on revenue. We call all patients the day or >two prior to the appoinment to remind them. Does anyone have any other >tricks? Thanks, > >Ashley > >-- >D. Ashley Hill, MD >Associate Director >Department of Obstetrics and Gynecology >Florida Hospital Family Practice Residency >Orlando, Florida > Dear Dr. Hill, After the third "no-show", I send them a letter notifying them that they will no longer be able to make appointments over the telephone. If they need an appointment, they must come in and do so in person. If they do so and subsequently miss another appointment, I send them a final letter giving them a choice: reimburse me $50 for each missed appointment or be immediately dismissed from the practice. No one has yet paid, but money isn't the point. The patients will either reform or leave, and either way, you're better off. The choice is theirs.
-- Kenneth A. Thomas, M.D. Stratford, CT
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