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Re: TeleVox attn RafaelFrom: D. Ashley Hill, MD (dahmd@cfl.rr.com)Wed Feb 28 18:50:48 2001
At Wed, 28 Feb 2001, K Dew wrote: > >I too find a 50% no-show rate very high. You might consider the things >mentioned by Ashley. One way to find out how the front office handles >appointments, directions and such would be to have a female friend or >perhaps a nurse with whom you get along well call the office and pretend to >be a new patient. I did this a couple of years ago, with a previous group of schedulers, and was unhappily surprised. We held education classes and customer service "seminars" until the problem was fixed. Schedulers/receptionists are the people who can make or break you in private practice. Ashley
-- D. Ashley Hill, MD Associate Director Department of Obstetrics and Gynecology Florida Hospital Family Practice Residency Orlando, Florida
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