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Re: TeleVoxFrom: D. Ashley Hill, MD (dahmd@cfl.rr.com)Tue Feb 27 22:18:32 2001
At Tue, 27 Feb 2001, Rafael Haciski MD wrote: > >We have our patient coordinator call our new patients the night before, >sometimes the morning of the visit and despite assurances that they are >coming, we still have a 50% no-show rate for new patients - very >frustrating. > Rafael- This is a pretty high no-show rate. I would be concerned about things like poor communication skills by your scheduling staff, difficulty finding the practice, or a practice location that makes it inconvenient to visit. Of course, it could just be that you live in an area where no-shows for many services (haircuts, etc) are common. However, if nearby gynecologists do not report the same no-show rate, it might be something unique to your practice. Good luck, Ashley
-- D. Ashley Hill, MD Associate Director Department of Obstetrics and Gynecology Florida Hospital Family Practice Residency Orlando, Florida
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