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Re: After hours answering serviceFrom: ainsron (ainsron@sbcglobal.net)Tue Dec 19 15:12:12 2006
I live in the foothills of Northern CA. Cell phone coverage is patchy and I can't rely on it. I suppose I could forward the calls directly to my pager, but it would only be a phone number, no message. At least this way, I have a message to listen to and decide if it is in need of urgent reply. Ronald E. Ainsworth, MD, FACOG -----Original Message----- From: ob-gyn-l@obgyn.net [mailto:ob-gyn-l@obgyn.net] On Behalf Of Rafael Haciski Sent: Tuesday, December 19, 2006 11:21 AM To: Multiple recipients of list OB-GYN-L Subject: Re: After hours answering service You know, you do not need to pay $99 for this service as it is something you probably have - most phones have the ability to handle call forwarding. Furthermore, if you have a VOIP (such as mine with Earthlink) you have full (and remote) computer access to the controls and messages (if all we are talking about is computer control of incoming calls, no live person).
>From anywhere where I have computer access to the web, I can receive phone Rafael Haciski MD FACOG Jacksonville Beach, FL. On Dec 19, 2006, at 12:38 PM, ainsron wrote: After years of frustration with our local answering service and paying around $300/month for inadequate service, I switched 3yrs ago to a national service, based in Tennessee. Its name is PerfectServe. They have excellent service and the price is great - $99/month for unlimited calls. I generally dislike phone messaging services that require select #1 if..., select #2 if .., and this service uses such a system, patients haven't complained about it. Messages don't get lost and can always be retrieved. I choose the way calls are forwarded - to my pager, cell phone, home, etc. I can change the call settings by phone - to forward to whoever is covering for me. You can pay extra for a "live" operator, but the computer system works well for me. Ronald E. Ainsworth, MD, FACOG -----Original Message----- From: ob-gyn-l@obgyn.net [mailto:ob-gyn-l@obgyn.net] On Behalf Of Garry E. Siegel, M.D. Sent: Tuesday, December 19, 2006 8:33 AM To: Multiple recipients of list OB-GYN-L Subject: Gen: After hours answering service What are various people doing these days? We use a traditional answering service, whereby our calls after hours go to a voice mail (we make the message), and the caller presses a digit to either leave a non-urgent voice mail for the on call MD (you get paged to retrieve it) or press another digit to get a human, who takes a message and sends out a digital page. The humans sometimes mess up with names and especially numbers (hey, if they're off only 1 digit, well, that's a problem). I'm thinking about alternatives for accuracy and perhaps cost savings. ..
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