Re: After hours answering service
From: Garry E. Siegel, M.D. (garrys@mindspring.com)
Tue Dec 19 12:17:15 2006
I will look into this.
Thanks,
Garry
At Tue, 19 Dec 2006, ainsron wrote:
>
>After years of frustration with our local answering service and paying
>around $300/month for inadequate service, I switched 3yrs ago to a national
>service, based in Tennessee. Its name is PerfectServe. They have excellent
>service and the price is great - $99/month for unlimited calls. I generally
>dislike phone messaging services that require select #1 if..., select #2 if
>..., and this service uses such a system, patients haven't complained about
>it. Messages don't get lost and can always be retrieved. I choose the way
>calls are forwarded - to my pager, cell phone, home, etc. I can change the
>call settings by phone - to forward to whoever is covering for me. You can
>pay extra for a "live" operator, but the computer system works well for me.
>
>Ronald E. Ainsworth, MD, FACOG
>
>-----Original Message-----
>From: ob-gyn-l@obgyn.net [mailto:ob-gyn-l@obgyn.net] On Behalf Of Garry E.
>Siegel, M.D.
>Sent: Tuesday, December 19, 2006 8:33 AM
>To: Multiple recipients of list OB-GYN-L
>Subject: Gen: After hours answering service
>
>What are various people doing these days? We use a traditional answering
>service, whereby our calls after hours go to a voice mail (we make the
>message), and the caller presses a digit to either leave a non-urgent
>voice mail for the on call MD (you get paged to retrieve it) or press
>another digit to get a human, who takes a message and sends out a
>digital page.
>
>The humans sometimes mess up with names and especially numbers (hey, if
>they're off only 1 digit, well, that's a problem).
>
>I'm thinking about alternatives for accuracy and perhaps cost savings. .
--
Garry E. Siegel, M.D.
Private Practice
Roswell, GA
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