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Re: After hours answering serviceFrom: ainsron (ainsron@sbcglobal.net)Tue Dec 19 10:34:38 2006
After years of frustration with our local answering service and paying around $300/month for inadequate service, I switched 3yrs ago to a national service, based in Tennessee. Its name is PerfectServe. They have excellent service and the price is great - $99/month for unlimited calls. I generally dislike phone messaging services that require select #1 if..., select #2 if ..., and this service uses such a system, patients haven't complained about it. Messages don't get lost and can always be retrieved. I choose the way calls are forwarded - to my pager, cell phone, home, etc. I can change the call settings by phone - to forward to whoever is covering for me. You can pay extra for a "live" operator, but the computer system works well for me. Ronald E. Ainsworth, MD, FACOG -----Original Message----- From: ob-gyn-l@obgyn.net [mailto:ob-gyn-l@obgyn.net] On Behalf Of Garry E. Siegel, M.D. Sent: Tuesday, December 19, 2006 8:33 AM To: Multiple recipients of list OB-GYN-L Subject: Gen: After hours answering service What are various people doing these days? We use a traditional answering service, whereby our calls after hours go to a voice mail (we make the message), and the caller presses a digit to either leave a non-urgent voice mail for the on call MD (you get paged to retrieve it) or press another digit to get a human, who takes a message and sends out a digital page. The humans sometimes mess up with names and especially numbers (hey, if they're off only 1 digit, well, that's a problem). I'm thinking about alternatives for accuracy and perhaps cost savings. .
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