Re: More to worry about
From: Garry E. Siegel, M.D. (garrys@mindspring.com)
Mon Aug 4 19:06:14 2003
I sometimes do that also.
Garry
At Mon, 4 Aug 2003, Richard Chudacoff, MD wrote:
>
>I will also just walk into a patient's room, whom I know has been waiting a
>while, and I still can't get to, telling them I know I am running late, and
>that they are not being ignored, I just have to finish with the other
>patient first. They seem to respond well to that touch
>
>--
>Richard Chudacoff, MD
>
>The more sand has escaped from the hourglass of our life, the clearer we
>should see through it.
>Niccolo Machiavelli
>
>-----Original Message-----
>From: ob-gyn-l@obgyn.net [mailto:ob-gyn-l@obgyn.net]On Behalf Of Garry E.
>Siegel, M.D.
>Sent: Friday, August 01, 2003 9:20 PM
>To: Multiple recipients of list OB-GYN-L
>Subject: Re: More to worry about
>
>Joe:
>
>Of course, you are right, and inject a great dose of people skill and
>common sense to the mixture.
>
>Richard points out that a good personality (and I would expand that to a
>good relationship with your patients and staff)will only help avoid
>unhappy patients.
>
>I say #1, but my staff has already told people at check in, or if
>they're in rooms that I'm late/delayed/etc. If possible, they call
>ahead to people coming in later and tell them to come later or change
>their appointment.
>
>By the time I see that patient, I hear few complaints, and I literally
>walk in and say "Hello, sorry if the day is late/you've been
>delayed/etc."
>
>Garry
>
>>Let's look at OB. You're late for an office appointment because your patien
>>was pushing and pushing and pushing and FINALLY you got the spoons out (or
>he
>>Hoover, or the Bard-Parker) and delivered the baby. Then you go to your
>>office and tell the GYN patient who's been waiting there for a couple of ho
>rs:
>>
>>1) I'm sorry, Ms. Smith. I had a difficult delivery but I wanted to do
>>everything I could to get that baby out safely and avoid a c-section.
>>
>>2) Uh, so I'm late? You've never had a doctor late before? Hey, with what
>>YOUR HMO pays, you're lucky to BE here, lady!
>>
>>3) Well, it's really not any of your concern, Ms. Smith. I'm here and we ca
>>get started and that's the important thing - taking care of your cervix.
>>
>>4) Late? Hey, MY doctor is routinely 1-2 hours late, and I'm a DOCTOR! What
>>do you expect?
>>
>>5) To tell you the truth, Ms. Smith, I don't even know what time it is any
>>more.
>>
>>So pick one. Which one do you think would keep a patient from getting
>>sue-happy? Which one would make the patient come back and see you again? Wh
>ch one is
>>the most fun to say? Which one(s) have you used before?
>>
>>Joe P.
>
>--
>Garry E. Siegel, M.D.
>Private Practice
>Roswell, GA
>
--
Garry E. Siegel, M.D.
Private Practice
Roswell, GA
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