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Re: More to worry about From: Garry E. Siegel, M.D. (garrys@mindspring.com) Fri Aug 1 21:15:36 2003 Messages sorted by: [ date ][ thread ][ subject ][ author ] Next message: Anna Meenan, MD: "Re: Suing McDonalds" Previous message: Anna Meenan, MD: "Re: Suing McDonalds" In reply to: DoctorJoe@aol.com: "Re: More to worry about" Next in thread: Richard Chudacoff, MD: "Re: More to worry about" Reply: Richard Chudacoff, MD: "Re: More to worry about" Joe: Of course, you are right, and inject a great dose of people skill and common sense to the mixture. Richard points out that a good personality (and I would expand that to a good relationship with your patients and staff)will only help avoid unhappy patients. I say #1, but my staff has already told people at check in, or if they're in rooms that I'm late/delayed/etc. If possible, they call ahead to people coming in later and tell them to come later or change their appointment. By the time I see that patient, I hear few complaints, and I literally walk in and say "Hello, sorry if the day is late/you've been delayed/etc." Garry > >Let's look at OB. You're late for an office appointment because your patien >was pushing and pushing and pushing and FINALLY you got the spoons out (or he >Hoover, or the Bard-Parker) and delivered the baby. Then you go to your >office and tell the GYN patient who's been waiting there for a couple of ho rs: > >1) I'm sorry, Ms. Smith. I had a difficult delivery but I wanted to do >everything I could to get that baby out safely and avoid a c-section. > >2) Uh, so I'm late? You've never had a doctor late before? Hey, with what >YOUR HMO pays, you're lucky to BE here, lady! > >3) Well, it's really not any of your concern, Ms. Smith. I'm here and we ca >get started and that's the important thing - taking care of your cervix. > >4) Late? Hey, MY doctor is routinely 1-2 hours late, and I'm a DOCTOR! What >do you expect? > >5) To tell you the truth, Ms. Smith, I don't even know what time it is any >more. > >So pick one. Which one do you think would keep a patient from getting >sue-happy? Which one would make the patient come back and see you again? Wh ch one is >the most fun to say? Which one(s) have you used before? > >Joe P. -- Garry E. Siegel, M.D. Private Practice Roswell, GA Next message: Anna Meenan, MD: "Re: Suing McDonalds" Previous message: Anna Meenan, MD: "Re: Suing McDonalds" In reply to: DoctorJoe@aol.com: "Re: More to worry about" Next in thread: Richard Chudacoff, MD: "Re: More to worry about" Reply: Richard Chudacoff, MD: "Re: More to worry about"

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