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Re: Am I Wrong?

From: Lorianne (anonymous@obgyn.net)
Thu Nov 5 13:22:28 1998


Dear Shalena,

These techniques have always worked for me in the past when the doctor's schedule was too busy:

I'd ask the office assistant/nurse for the doctor to refer me to another doctor who could accommodate my request for an earlier appointment. At the same time I'd mention that I am trying to avoid an ER visit and wanted to know if they were interested in helping me avoid an ER visit. In a single instance, I was referred... and found the other doctor even more to my liking... so I moved my business there.*

I also send my doctor fax transmissions so that he or, in some cases, she reads and sees my wording, not the translation from the nurse/office assistant. You know the telephone translation experiment results on how original messages are invariably altered.... Well a faxed letter solves this problem for me. Some doctors now also have e-mail, but you never know how often they check it. Either way, calling the office to ask them to confirm receipt of any transmission is what I do. That way I have confirmation that they are aware of my correspondence. And, quite frankly, doctors are unaware that their assistants are sometimes being less than friendly to their patients. Most of the nurses and assistants are women, who often have PMS or other problems from time to time or other issues... it is just that being a human, especially a woman, isn't easy. So I try to give everyone the benefit of the doubt, but I never leave my message open to anyone else's interpretation other than the person it is intended for. So I depend heavily on written communication. Plus, each written communication is added to the medical record of the patient. This allows the doctor to review my history. All my doctors have come to expect a transmission before every appointment. That way I won't forget to mention anything that has been on my mind and it gives them a day (sometimes two) to come up with a response during my appointment. Two of my doctors actually like this method because it enhances the appointment time schedule for them.

Hope this encourages you, because I don't think you were wrong to voice your need. Sometimes we must push to get what we need. Follow your instincts woman, that is one of the best allies we have... our instincts.

Hugs to you, Lor

*Anyway, that was in the good old days when I could see any doc for anything I wanted. I'm now in an HMO and need actual written referrals... It slows me down, but doesn't stop me. Even HMO gyns have someone on call for their patients when they are unavailable for any reason, including over booked appointments. But, the referral/ on call program is mostly used for out of town business and vacations, etc.

-----Original Message----- From: anonymous@obgyn.net [mailto:anonymous@obgyn.net On Behalf Of Lesley Ironside Sent: Thursday, November 05, 1998 2:13 PM To: Multiple recipients of list Subject: Re: Am I Wrong?

Hi Shalena

Like others, I don't think it is wrong to push for an appointment when you are in pain and obviously suffering. It is the doctors who are wrong because they think the disease is slow acting and that we can wait for treatment. Pain is pain and to allow people to suffer with severe pain is unforgivable. Your docs schedule is not your problem, your pain is. I hope it goes ok.

Best Wishes Lesley

> -----Original Message-----
> From: endo@obgyn.net [mailto:endo@obgyn.net]On Behalf Of Shalena Conder
> Sent: 04 November 1998 21:40
> To: Multiple recipients of list
> Subject: Am I Wrong?
>
> I just called my doctors office, I have an appointment a week from
> Friday and was wondering if I could get in earlier. I have been in
> constant pain and the pain medication isn't working. Last night I
> completely broke down emotionally,and stayed up crying until 2:00am. I
> can't handle the pain anymore I am so exhausted, but when I talked to
> the nurse she was very short with me and told me that there was no way
> that I could see the doc early and to just keep my appointment that I
> already had. I told her I had endo and was in constant pain and needed
> to see the doc. She was very rude and said that he didn't want to see
> any more patients this week, he was already double booked one day and
> was leaving town on Tuesday of next week. I still pressed her and she
> finally said that she would page him and see if he wanted to see me and
> then she would call me back. Was I wrong to push and try to get an
> earlier appointment? I have never pushed in the 2 years that I have been
> a patient of his but i am trying to take a more active role in my health
> care. Was I wrong to push? Shalena
>




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